Due to the nature of our products ALL SALES ARE FINAL. However, we pride ourselves in creating a successful shopping experience. If you have any issues with our products please contact us and we will do our best to accommodate you. Please include your name, order number/proof of purchase, and any issues we need to be aware of. NO REFUNDS OR EXCHANGES.
PROCESSING TIME/TURN AROUND TIME (TAT)
ALL orders unless otherwise specified as RTS (Ready to Ship) will take approximately 5-7 business days (DOES NOT INCLUDE WEEKENDS/HOLIDAYS OR SHIPPING) before shipping from the date of purchase. Preorder processing times vary so check listing description for the most accurate estimates.
Please note during sales or drops the processing time may increase and you will be updated via email or our social media accounts about these increased times.
If you place a preorder with a RTS item, the entire order will not process until the preorder item is complete. To ensure your RTS item ships in a timely manner please make separate orders for preorder items and RTS items. All items are made by hand and the demand can vary greatly so please be patient and flexible with these deadlines.
Ship days are Tuesdays and Thursdays.
Example: Jaci places an order on Wednesday. She can prediction her order will ship the coming Tuesday. Thursday at the latest.
Once a package is dropped off at the postal service it is out of my control as to how fast/slow it takes to reach its destination. I do my best to keep track and make sure all packages are delivered. If you have any issue feel free to reach out.
***PLEASE NOTE PURCHASING A FASTER SHIPPING TIME DOESN'T SPEED UP OUR PROCESSING TIME BUT WILL SPEED UP THE TIME IN WHICH THE POSTAL SERVICE GETS THE PACKAGE TO YOU ONCE WE SHIP IT.***
Cancellation of all orders are subject to a 20% restocking fee and any applicable fees incurred. We do not accept cancellations on orders that have already shipped.
PRE-ORDER HOW IT WORKS
Items labeled as pre-order will not ship for at least 2-4 weeks and this time can not be guaranteed. These items can be custom prints/fabric we do not have on hand and have to wait for our manufacturer to produce and send to us. Once we have the items in hand and inventory has been completed items will ship out as quickly as possible. When all existing preorders have ship and delivered items will go live on the site however, not all preorders will have extras.
TAT FOR PREORDERS
2-4 weeks PLUS carrier shipping times. We have no control over how fast or slow a carrier takes to deliver orders.
YOU AGREE TO ALL THESE TERMS AND CONDITIONS WHEN PLACING AN ORDER WITH US.